Email Username. Please check that you are using an email format for your username. If your username is NOT in an email format (for example: “joebrown”), then your username has changed to an email created by adding the username you have been using PLUS your website. For example, if your username was “joebrown” and your website is “sunnyoffice.com,” then your username has changed to “firstname.lastname@example.org”.
Password. Please use your existing password. Your password has not changed.
Customer Support. If you are having trouble logging in, please call 1.800.462.8749, or go to support.imatrix.com to submit a support ticket.